Zanos
Mon Aug 25th, 2008, 05:54 PM
I always thought dealing with the direct manufacturer of a product would be easier than going through a dealer on-line. Obviously I was wrong.
First off, not in the title, I bought rim stripes from D2Moto that was supposed to be "Suzuki Yellow." I get them and they are peach or light orange color, not yellow at all. The item was shipped back and a refund was requested. They seem to have been low hassle but I still have not got my refund.
To the topic.
I try to buy StompGrip for my tank on the new bike. I go strait to StompGrip as I though that would be less of a hassle as I have never seen StompGrip in stores (or I am looking in the wrong place). I receive my package and it is "melted" through the package, through the invoice, and melted the StompGrip. Thus, this product is absolutely no use to me because it is defective and unusable. So whatever, FedEx probably did the damage during shipping. I email StompGrip, they tell me to contact FedEx with an email that screams "We are not taking responsibility and not giving your money back." I contact FedEx claims, they say that they wont accept a claim from the receiver due to false claims. FedEx stated that they "Shipper" being StompGrip needs to make the claim. So I email them back and tell them what FedEx says.
Now I am so annoyed because I had two products that were wrong or useless to me. This time, StompGrip acts like they wont assist me, the consumer.
This is definitely the last time I will be ordering on-line strait to my residence. I will be going through a shop who can take it up with StompGrip directly. I will no longer be buying items on-line that are going to be wrong or damaged.
I am just so annoyed that Stomp wont be a good company (yes, I know, It was probably FedEx's fault) and just replace the item for me or package it better as it was in a paper envelope, with a paper invoice.
Sorry for the rant, this is just pissing me off. Even more-so when I have to jump through 50 hoops and walk on the moon before I can get a replaced product or refund.
/rant
First off, not in the title, I bought rim stripes from D2Moto that was supposed to be "Suzuki Yellow." I get them and they are peach or light orange color, not yellow at all. The item was shipped back and a refund was requested. They seem to have been low hassle but I still have not got my refund.
To the topic.
I try to buy StompGrip for my tank on the new bike. I go strait to StompGrip as I though that would be less of a hassle as I have never seen StompGrip in stores (or I am looking in the wrong place). I receive my package and it is "melted" through the package, through the invoice, and melted the StompGrip. Thus, this product is absolutely no use to me because it is defective and unusable. So whatever, FedEx probably did the damage during shipping. I email StompGrip, they tell me to contact FedEx with an email that screams "We are not taking responsibility and not giving your money back." I contact FedEx claims, they say that they wont accept a claim from the receiver due to false claims. FedEx stated that they "Shipper" being StompGrip needs to make the claim. So I email them back and tell them what FedEx says.
Now I am so annoyed because I had two products that were wrong or useless to me. This time, StompGrip acts like they wont assist me, the consumer.
This is definitely the last time I will be ordering on-line strait to my residence. I will be going through a shop who can take it up with StompGrip directly. I will no longer be buying items on-line that are going to be wrong or damaged.
I am just so annoyed that Stomp wont be a good company (yes, I know, It was probably FedEx's fault) and just replace the item for me or package it better as it was in a paper envelope, with a paper invoice.
Sorry for the rant, this is just pissing me off. Even more-so when I have to jump through 50 hoops and walk on the moon before I can get a replaced product or refund.
/rant