comcast 6m/ new wireless router, 1.7-1.9m even next to router?

[derekm]

I have had several service calls and comcast swears up n down my service is where its supposed to be. I even replaced my old router with a lynksys WRT310N (here) (http://www.bestbuy.com/site/olspage.jsp?skuId=8639958&type=product&id=1194054018654) . Even with my laptop sitting next to the modem/router My fastest dl speed was 1.9m, upload low 5m. (via speedtest.net)I've moved the modem all over the house and no matter what cable outlet I use its the same. Any ideas on how I can get my computer up to speed? Thanks -d

[I`m Batman]

This is what I got.
[/URL][url]http://www.speedtest.net/result/443652881.png (http://www.speedtest.net/result/443649245.png)
http://www.speedtest.net/result/443652881.png

Make sure that your signal coming into your modem is strong enough or too far from their box. I had a similar problem at my old house. They might have to boost up your signal... Maybe you're testing during the peak hours??? Or your neighborhood is slow???

I'm using a 5 year old NetGear G wireless router BTW.

[YZFRydn]

On his wireless N router he shouldn't be having a problem

As for your speed above, what plan are you on? I am pretty sure I am on the basic one and my results on speedtest are way above that. 2.4MB/s down

What OS are you running? XP doesn't exactly optimize your network connections quite like Vista does.

[I`m Batman]

I have the basic/standard plan and I'm using XP. 10.6 down and 2.7 up is pretty good if you ask me.

[Devaclis]

I disagree. If the speed coming into his house from the CO is throttled or there are a lot of peeps on his pipe, an N router will not mean a thing. That is wireless speed only.

What is your cabled speed? If you are connected to one of the switched ports on your router and run the speed test, what are your throughputs?


On his wireless N router he shouldn't be having a problem

As for your speed above, what plan are you on? I am pretty sure I am on the basic one and my results on speedtest are way above that. 2.4MB/s down

What OS are you running? XP doesn't exactly optimize your network connections quite like Vista does.

[I`m Batman]

I disagree. If the speed coming into his house from the CO is throttled or there are a lot of peeps on his pipe, an N router will not mean a thing. That is wireless speed only.

What is your cabled speed? If you are connected to one of the switched ports on your router and run the speed test, what are your throughputs?
:imwithstupid:

[derekm]

Well I'd bet theres a lot of comcast users in my area. The plan I have is 6 megs. I have a mac.os10 and jesus I'm upstairs maybe 12 feet above my equipment....

http://www.speedtest.net/result/443661913.png (http://www.speedtest.net)

[derekm]

hold on Im gonna dick with this stuff....

[derekm]

This is next to router/modem

http://www.speedtest.net/result/443663537.png (http://www.speedtest.net)

Im gonna try to re-locate equipment again....

[Player 2]

Also would depend on how your router is configured.

I wasn't getting near the speed I was supposed to til I basically opened my router wide open. Disabled any filtering & firewall bullshit and opened it up to purely pass traffic...

http://www.speedtest.net/result/443945730.png (http://www.speedtest.net)

[InlineSIX24]

My money is on the wireless card in the laptop not having the bandwidth. My old laptop transfers at about that rate because it just won't throughput any more than that. If you plug it in with a cat5 to the router then the speed goes up.

[derekm]

relocated to cable outlet closest to the (freshly replaced by comcast) splitter

http://www.speedtest.net/result/443668030.png (http://www.speedtest.net)


and I have airport built in, no card. how would I tinker with settings? setup disk from router or?

[rybo]

http://www.speedtest.net/result/443668395.png (http://www.speedtest.net)

Guess I don't need to mess with mine...the boys have great interwebs

[InlineSIX24]

http://www.speedtest.net/result/443669418.png (http://www.speedtest.net)

[derekm]

http://www.speedtest.net/result/443676896.png (http://www.speedtest.net)

After calling com. they say it checks out & they had me unplug modem, router & turn comp off/on. shittier now, gonna call for another service call... neat

[Devaclis]

Even if he only had an OLD 10MB wireless adapter, his throughput would be higher.

Can you run a trace rout or a "graphical" online router hop test to see how your packets are traveling once they leave your neighborhood? I am interested to see if you are being throttled back. Comcast has been known to do this. I would call their tech support and have them ping TO your CO then from the CO to your router.

Also, PING your routers IP get the results and post them

THEN, ping your local DNS and post the results.

[derekm]

Even if he only had an OLD 10MB wireless adapter, his throughput would be higher.

Can you run a trace rout or a "graphical" online router hop test to see how your packets are traveling once they leave your neighborhood? I am interested to see if you are being throttled back. Comcast has been known to do this. I would call their tech support and have them ping TO your CO then from the CO to your router.

Also, PING your routers IP get the results and post them

THEN, ping your local DNS and post the results.
I'll try that later.. service appt sun.

[rforsythe]

My money is on the wireless card in the laptop not having the bandwidth. My old laptop transfers at about that rate because it just won't throughput any more than that. If you plug it in with a cat5 to the router then the speed goes up.

He's on a Mac, the wireless card isn't the issue. It's built in, and the built-in ones are more than capable even on the first gen stuff.

However as has been said a few times now: Take the wireless out of the equation! Moving around your room is not troubleshooting. Get a Cat5 cable and plug your laptop into the modem directly, turn the wireless access point off, and see what happens to your speed.

Most likely it's Comcast just sucking. We had these issues as well, and they never could fix it (but sure liked to try and charge us for attempting it). The service from them got so bad that I could not even be on call for work anymore because it would start dropping. Switched to Qwest and never looked back.

[Nick_Ninja]

QwestFTMFW! :up:

[derekm]

with ethernet plugged into my comp still has same results

[Devaclis]

you are being throttled back or your pipe from the CO is being hogged.

[InlineSIX24]

Did you receive any angry letters about bit torrent usage lately? :lol:

[TFOGGuys]

Comcast is apparently "upgrading" some of their switches, thus our "business class" connection has sucked gangrenous balls for about the last 2 weeks, because they are routing all of the trunk traffic for this area through 2 switches instead of 5...they are supposed to be done sometime next week, and I'll have my 10m connection back....
http://www.speedtest.net/result/444033657.png (http://www.speedtest.net)

[TurboGizzmo]

Jack your mac directly into the modem, reboot modem, retest to confirm comcast throttle....

[YZFRydn]

I disagree. If the speed coming into his house from the CO is throttled or there are a lot of peeps on his pipe, an N router will not mean a thing. That is wireless speed only.

What is your cabled speed? If you are connected to one of the switched ports on your router and run the speed test, what are your throughputs?

Thank you but I was referencing his comment about how close his laptop was to his router and whether or not the distance was affecting it. I understand how the wireless N technology works. Even on a G connection theoretically he'd be able to get up to 6.75MB/s and from what he has said I don't think his comcast plan comes with a 3MB/s+ connection speed.

As for the question whether you're on XP or Vista, the default behavior for XP Pro is that 100% of your bandwith speeds are available, but if there are other applications running in the background that tells the OS it needs to send real time/high priority data, then as long as there is a socket open, the OS will restrict your best effort traffic down to 80% of your bandwith that way higher priority traffic can be put ahead.

[derekm]

good thing I called an hour into waiting for our appt today bc the dipshit never made it. We made another for tomorrow.. but I double checked it and now....
http://www.speedtest.net/result/445833225.png (http://www.speedtest.net)

wtf gives?

[brennahm]

Give it a week and they'll throw the governor back onto your connection. Another option would be to unplug the splitter and try the bare line coming into the house into the modem directly, then CAT5 into the computer. However, if you're getting those speeds now then the splitter isn't likely to be causing the problem.

[rforsythe]

:lol: Welcome to comcast!

[Zach929rr]

Didn't the FCC bust some hardcore balls at Comcast for being caught red handed using Sandvine? Thought these kind of shenanigans were over.

[ZX9Rider]

http://www.speedtest.net/result/446180740.png (http://www.speedtest.net)

Mine sucks and I have been wanting to call them for a while now. Maybe my wireless router is to blame. But my desktop is plugged into it.

[TurboGizzmo]

The speeds are all based on provisions made to the modem....there are ways around it, if you enjoy prison ;)

[Ricky]

What kind of modem, and what DOCSIS version is it?

Sounds like you might have a DOCSIS 1.1 modem which isn't capable of speeds over a few mb/sec.

Also, what does comcast say about your modem's signal strength? Is it within limits?

Have you tried this test site: http://speedtest.comcast.net

I ran this test just now and got this
http://www.speedtest.net/result/446309475.png (http://www.speedtest.net)

Business class Comcast Internet FTW

[ZX9Rider]

Did anyone else get a Market Research call from Comcast yet? I got one last night asking me about service and reliability and they wanted to know if I have had costumer service out to my house lately. They asked that a few times.

They asked if there is anything that I don't like about the service and I would like changed? I told them to stop cutting services then charging more for the trouble. But mostly more speed less cost. Cable internet is the only thing in the tech world that seems to cost more the more you use it.

Just wondering if its related to this thread at all. But I could be just crazy.