Boy Scout
Mon Aug 4th, 2003, 09:45 PM
New Enough Motorcycle Leathers (http://www.newenough.com) - 3 orders, 2 exchanges
Overall Rating (5/5): *****
Web order.
Ordered 07/11
Estimated delivery at order time 07/17
Actual ship 07/14 (next working day)
Estimated delivery at ship time 07/17
Actual delivery 07/16
Web order.
Ordered 07/15
Estimated delivery at order time 07/19
Actual ship 07/16 (order placed after cutoff)
Estimated delivery at ship time 07/19
Actual delivery 07/18
Web order.
Ordered 07/21
Estimated delivery at order time 07/25
Actual ship 07/22 (order placed after cutoff)
Estimated delivery at ship time 07/25
Actual delivery 07/24
Web exchange.
Requested 07/25
Estimated delivery at order time 07/31
Actual ship 07/28 (order placed after cutoff)
Estimated delivery at ship time 07/31
Actual delivery 07/30
Web exchange.
Requested 08/03
Estimated delivery at order time 08/07
Actual ship 08/04 (order placed on weekend)
Estimated delivery at ship time 08/07
Actual delivery ??/?? (in transit)
Response to emailed product questions was very good. Questions submitted during the working day were answered within an hour. Those after business hours were answered first thing the following morning. All orders were received one day earlier than estimated (kudos to Fedex Ground!). Exchanges were completely hassle free. They charge shipping on the item being requested and charge/credit the difference between the new item and the original item once the original item is returned to them. New Enough tends to only carry popular items. My only wish for them would be that they carried a wider variety (more products, more colors, more sizes, etc.), but I'm sure that would imply higher prices as well. Mom & Pop type shop with handshake-deal mentality of yesteryear. Very refreshing. No gouging on shipping. Liberal exchange/return policy. Great place to watch for closeout items! Highly recommended if they have what you want.
Overall Rating (5/5): *****
Web order.
Ordered 07/11
Estimated delivery at order time 07/17
Actual ship 07/14 (next working day)
Estimated delivery at ship time 07/17
Actual delivery 07/16
Web order.
Ordered 07/15
Estimated delivery at order time 07/19
Actual ship 07/16 (order placed after cutoff)
Estimated delivery at ship time 07/19
Actual delivery 07/18
Web order.
Ordered 07/21
Estimated delivery at order time 07/25
Actual ship 07/22 (order placed after cutoff)
Estimated delivery at ship time 07/25
Actual delivery 07/24
Web exchange.
Requested 07/25
Estimated delivery at order time 07/31
Actual ship 07/28 (order placed after cutoff)
Estimated delivery at ship time 07/31
Actual delivery 07/30
Web exchange.
Requested 08/03
Estimated delivery at order time 08/07
Actual ship 08/04 (order placed on weekend)
Estimated delivery at ship time 08/07
Actual delivery ??/?? (in transit)
Response to emailed product questions was very good. Questions submitted during the working day were answered within an hour. Those after business hours were answered first thing the following morning. All orders were received one day earlier than estimated (kudos to Fedex Ground!). Exchanges were completely hassle free. They charge shipping on the item being requested and charge/credit the difference between the new item and the original item once the original item is returned to them. New Enough tends to only carry popular items. My only wish for them would be that they carried a wider variety (more products, more colors, more sizes, etc.), but I'm sure that would imply higher prices as well. Mom & Pop type shop with handshake-deal mentality of yesteryear. Very refreshing. No gouging on shipping. Liberal exchange/return policy. Great place to watch for closeout items! Highly recommended if they have what you want.