Boy Scout
Mon Aug 4th, 2003, 09:48 PM
Parts411 (http://www.parts411.com) - 1 order
Overall Rating (4/5): ****
Web order.
Ordered 07/14
Estimated delivery at order time 07/21 - 07/28 (5-10 working days)
Order was split into two shipments as some items were shipped directly by manufacturer.
Actual ship #1 (Parts411) 07/16 (OK - confirmation indicates orders processed within 48 hours)
Estimated delivery at ship time #1 (Parts411) 07/21
Actual delivery #1 (Parts411) 07/21
Reported Actual ship #2 (Manufacturer) 07/16 Per Parts411 (OK - confirmation indicates orders processed within 48 hours)
Actual ship #2 (Manufacturer) 07/25 Per Parts411 & Manufacturer
Estimated delivery at ship time #2 (Manufacturer) 07/30
Actual delivery #2 (Manufacturer) 07/30
The invoice I received with the first shipment indicated that the items being shipped direct from the manufacturer were being shipped the same day (07/16). When I had not received these items by 07/25, I called Parts411 to find out the status. Person was courteous, but not overly friendly. If asked a question, she didn't reveal any additional (potentially negative) information. While I was on hold (I suspect) the woman called the manufacturer to find out the status. I was told that they may not have shipped it out for a couple of days after 07/16. I asked for a tracking number. She told me she would call the manufacturer and get it as they had not provided the tracking number to Parts411 yet. That indicated to me that there was an unrevealed issue. Nonetheless, she called me back in a few minutes as promised with the tracking number. I checked it via the web and Fedex knew nothing about it. I called Parts411 back as I had verified the number with her during the first call. It was then that I found out that my order was actually being shipped that day (07/25). A little perturbed that Parts411 wasn't being upfront with me, I decided to call the manufacturer directly on 07/28. They confirmed that my order shipped on 07/25, but the person that handles orders had left for the day so I wasn't able to get further information. He suggested I call her in the morning. The next morning she called me (I hadn't requested that she do so--in fact, didn't even leave my phone number) and told me that indeed they had received the order from Parts411 on 07/16, but that they were behind. She also confirmed that my order had shipped 07/25. Kudos to the manufacturer for taking ownership of this issue and following up with me directly! It would have been nice if Parts411 had told me about the processing/product availability delay upfront.
Manufacturer was Pit Bull. Very courteous, friendly, and helpful!
Overall Rating (4/5): ****
Web order.
Ordered 07/14
Estimated delivery at order time 07/21 - 07/28 (5-10 working days)
Order was split into two shipments as some items were shipped directly by manufacturer.
Actual ship #1 (Parts411) 07/16 (OK - confirmation indicates orders processed within 48 hours)
Estimated delivery at ship time #1 (Parts411) 07/21
Actual delivery #1 (Parts411) 07/21
Reported Actual ship #2 (Manufacturer) 07/16 Per Parts411 (OK - confirmation indicates orders processed within 48 hours)
Actual ship #2 (Manufacturer) 07/25 Per Parts411 & Manufacturer
Estimated delivery at ship time #2 (Manufacturer) 07/30
Actual delivery #2 (Manufacturer) 07/30
The invoice I received with the first shipment indicated that the items being shipped direct from the manufacturer were being shipped the same day (07/16). When I had not received these items by 07/25, I called Parts411 to find out the status. Person was courteous, but not overly friendly. If asked a question, she didn't reveal any additional (potentially negative) information. While I was on hold (I suspect) the woman called the manufacturer to find out the status. I was told that they may not have shipped it out for a couple of days after 07/16. I asked for a tracking number. She told me she would call the manufacturer and get it as they had not provided the tracking number to Parts411 yet. That indicated to me that there was an unrevealed issue. Nonetheless, she called me back in a few minutes as promised with the tracking number. I checked it via the web and Fedex knew nothing about it. I called Parts411 back as I had verified the number with her during the first call. It was then that I found out that my order was actually being shipped that day (07/25). A little perturbed that Parts411 wasn't being upfront with me, I decided to call the manufacturer directly on 07/28. They confirmed that my order shipped on 07/25, but the person that handles orders had left for the day so I wasn't able to get further information. He suggested I call her in the morning. The next morning she called me (I hadn't requested that she do so--in fact, didn't even leave my phone number) and told me that indeed they had received the order from Parts411 on 07/16, but that they were behind. She also confirmed that my order had shipped 07/25. Kudos to the manufacturer for taking ownership of this issue and following up with me directly! It would have been nice if Parts411 had told me about the processing/product availability delay upfront.
Manufacturer was Pit Bull. Very courteous, friendly, and helpful!