In this case, I am not trying to defend or attack sales tactics in general. I am simply responding to a single and particular instance of really bad customer service.
No apology necessary! Again, in this case no questions were asked and the business generated no profit simply because there was no sale. The customer in question is now sitting on a new R6, so I would say he was certainly a motivated buyer.Originally Posted by R1ch
I must be a bad customer, I always try to take control of the sale. Must have been a lesson from my father, who was a 30 year car sales veteran. I will conceed that the above can be true for an uneducated buyer, but when I walk into a bike shop the conversation between me and sales is simply "I want THIS. Now, what are you going to do for me in order to make this sale?" The best judge of my needs is me!Originally Posted by R1ch
Yamaha is in no way liable for usage of their products, any more so than Mr. Glock, Mr. Ford or Mr. Popeil. The distributor is not liable either. I believe it is OUR responsibility to shield ourselves from our own stupidity, not a company's, a business's or a government's. Do you disagree?Originally Posted by R1ch
I believe "I WOULDNT EVEN SELL YOU THIS BIKE BUD" qualifies. Again, I am only concerning my part in this conversation with this one instance. I'm not attempting to discuss retail theory here.Originally Posted by R1ch
Judge Judy is hardly represents the law of the land. Just like good ol' Judge Wapner of my day, I am sure her judgements are actually paid from the show and as such they often make "exciting" and "controversial" rulings in order to provide entertainment.Originally Posted by R1ch
If you finance a car, yes you need insurance and thus a license in order to satify the lein holder. If you buy it outright, you only need a pen to sign the registration. Now driving it home is another story that the dealer doesn't concern themselves with. This is as it should be.Originally Posted by R1ch
No argument here. I'm only discussing the right to buy whatever-the-heck-I-want, and it appears we agree.Originally Posted by R1ch
Absolutely. Steer away but when the customer disagrees with the direction you are leading them, what legal or moral obligation does a salesperson have that gives them the right to simply deny someone the opportunity to purchase goods available for "everyone"? When did the customer cease to be always right? (/ducks)Originally Posted by R1ch
Anyhoo, I think we agree on most (or all) points, its just I am discussing a more narrow scope than you may be.