Nick, at Faster Motorsports -Denver.

[frank2]

As you all probably know by now, been having electrical problems with the GSX-R 1000. Fi Codes and such. Was recommended,by a friend, to Faster Motorsports , in Denver. OK, I'm lost. I'll take it there. Come to find out that I had a wiring harness problem. That's fine, even thou the bike is only 3 years old. Faster finds the problem. Recommends a new wiring harness. OK, do it. Wiring harness, OEM, from Suzuki, 530.00 dollars. Not Scared yet. Please replace. OK, no problem. Get a call, bike is complete and ready for pick up. Pick up bike. While CYCLE MONKEY and I were unloading the the bike from pick-up, Frank noticed, and pointed out to me that, the ground strap from the battery was pinched in between the hinge of the gas tank. As I conducted a further search of error, after I got the tank up. Found out that the bolt securing the air box to the frame was missing, also al the hose clamps that secure the air box to the throttle bodies, were loose and not even tightened. I'm not wining yet! After handing them 966.00 dollars, I expected a little more. Called Faster to let them know how I felt about their good work. Talked to Nick, the owner, as he insisted that all things were in order when he was finished with it. By the way, He said, don't forget it's a race weekend. Wanted to know how the bike runs? Don't know at the time I spoke with him. Spent all afternoon putting bike back together, what I paid them to do. A good job installing the harness, but I won't be going back. And they could care less. No calls from Faster, to see if I was satisfied, take the money and die. Be ware! Found the prob, yes. Customer service, invisible!

[~Barn~]

Wow... "Don't forget, it's a race weekend"?? Not cool. Not cool at all.

[brian38]

Frank, sorry to hear about your situation.

Please call me to discuss. 303-825-0975

Thanks!

Brian
Faster Motosports

[frank2]

Now! After my negative post, but true. Faster officials want to contact me? How nice! It could not have anything to do with money. If I ran Faster, I would be talking to my people. If Faster wants to talk to me, they know my #. Not playing their game anymore.

[~Barn~]

Okay.. So lemme get this straight...

You post something up about a situation that you are dissatisfied with, with one of our longtime service shops.
-Got it.

A different Rep at Faster (who may not know your number, but saw this post) sees it, replies, and extends an offer to help you out, and expresses his apologies for the bad image that it left you.
-Check.

You then turn around, and get mildly preachy, about how they should be talking with their staff about situations like this, and go-on to tell us your coy thoughts on how his response relates to money, and not a genuine desire to help you, and that they should call you.
-Noted.

Well I dunno about everybody else F2, but if you were just typing this up to vent a little, more power to you. Mission accomplished. Hopefully Brian, who just offered to help, has that little "Customer Service" team meeting like you suggested, with the rest of his staffers. Maybe even goes so far as to tell Nick about this, in hopes that Nick calls you, I dunno....
But I do have to say that it speaks a little bit about your inflexibility as well, to just leave his offer out there, in a vaguely-disguised pout, that's the whole thing is somehow beneath you.

I mean... If you're cool with it, then fine. Rant/Pep-Talk/Internet Discussion/Closed. But it really sounds to me like you're blowing your chance to maybe make things right , and possibly getting some satisfaction out of all that money you just spent.

[frank2]

Time for a GIRLFRIEND?

[Spiderman]

I'm with Barn on this one... if you want to be a martyr, that's fine, but I don't know how much sympathy you're going to get.

A representative from Faster called and offered to discuss your situation with you, and who knows, maybe even try to make things right?

If I were you, I'd call him... but keep an open mind about things - if you've already made up your mind before picking up the phone, what's the point?

Peace out.

[Kim-n-Dean]

Doesn't it always go this way, though?!?

Someone gets dealt a bad hand, they express their displeasure to the service provider and nothing gets done.

The disgruntled customer posts on-line, and the service provider acknowledges the disgruntled customers complaint.

Why does it even have to get to that part?!?!?! Do it right the first time!!!!

I run my own business and am embarrassed if I have to "fix" something!!

[konichd]

^^^Especially the third try.........not like Faster has been on a "roll" with CSC members as of late. But Barn and Bob obviously have a fascination with sucking someone's cock down there....What if Frank wasn't a CSC member? Doubt Faster would have done anything especially since Frank talked to the owner directly......I wish as an Architect I could pull that shit.

[~Barn~]

Time for a GIRLFRIEND?

Hey man, don't meltdown on me! I'm just telling it like it is. If there's anything the CSC doesn't like, it's DK. Outside of him though, it's newbies. And "look-at-poor-me" newbies are pretty much the worst variety...

If you have a problem with Faster (or anywhere), fine. Post about, maybe get some advice, maybe get a 2nd chance at fixing it, maybe even just get a recommendation to go somewhere else. And to Dean's point yeah... Maybe things shouldn't have to go this far, but in real life, things sometimes don't go according to Hoyle. Sometimes you gotta revisit stuff to get it perfect. Look at the DTC lunch thread today. It was a day long abortion that nearly ended with nobody meeting anybody & Dean letting himself get pissy to the point of eating by himself (and telling us about it!). Thankfully a few deep breaths later, and maturity and some rationality kicked in, and he and I hooked it up like fuckin' professionals. So don't start chopping on me about "time for a girlfriend" when you can't even get your bike worked on without wanting a group hug.
You're not in my league, kid.

But whatever... If you were looking for rantspace, fine. You took your shot, and here are the results. If help is not what you're looking for, go find a different corner to sulk in. You could have saved this whole thread, and talked to Faster directly if that's all you wanted! Even a simple "No Thanks Brian. Get my number from Nick, and gimme a call if you really want." would have been a better reply. At least it would have spared us all the effort we're thinking of contributing towards helping you, and you would have walked away with some dignity!

This is a motorcycle club mate. When things go wrong, we do our best to try and make them right. Within our own ranks, within the service industry ranks, and within the community that we occupy roadways with (see Dana's ALICE105 thread). If you want to to editorialize how much you spent and how wronged you we're, and not listen-to or acknowledge anything constructive, then this isn't the place for you. Stay if you like, but with that attitude, chances are that you'll just catch endless flack from people, and eventually pout yourself into extinction; momentarily unfortunate, but quickly gone and forgotten. (You listening DK?)
Now get back to your corner. Somebody will call you, when you're missed.

[Mort82]

There are usually two sides to the story. I wonder what kind of customer Frank2 really was.

[konichd]

(You listening DK?)

Not really Barn but thanks Remember, next time your listening to porn in your parents basement...plug the headphones all the way in

[~Barn~]

Thanks for the advise Donald Trump. I'd think about it, but it's one of my funnier stories!

It's like when you get all emo, and pull your 7-year-old-runaway routine. We know you're hurting inside, and we know you'll be back by dark, but the CSC can't stop laughing. You're one of our funnier stories!

[lovinCO]

I gotta chime in and say Faster continues to do stellar service for me. Even calling me to let me know that I'd mis-ordered parts I needed and they noticed it and corrected it for me. I appreciate it.


No idea what the whole conversation was, but I speculate that the "race weekend" comment was meant to be information that this performance shop is especially busy right before race weekends. Like Boston's is especially busy on Bike Nights and if you want to go there on those nights you should know they're going to be really busy. Sounds like that info was conveyed badly. Having said that, being busy is no excuse for poor service. frank2, take Brian up on his offer and discuss it. In the midst of a busy time someone didn't listen to your valid customer complaint and they should have. Brian is a good guy and he'll make it right.


I take my stuff to Faster because they do a high volume of performance motorcycles and I know those mechanics and they know their poop. I continue to go there because of the service and advice.

[McVaaahhh]

Fugg it, I'll throw in my $0.02.

Faster has been bagged on lately for poor service especially for regular old street customers and obviously prioritizing their racing business. I personally don't know how deeply into racing Faster is, but from a number of comments that have been made it's obvious that racing/supporting racing/etc. is their number one priority.

As a non-racer I would never take my bike to Faster as I can see that I would definitely be second fiddle to any race emergency that came up. Nick's comment from the first post alone is totally inappropriate from a business owner. He just told a customer that received poor service "Sorry kid, but we got more important shit than you, so don't expect a quick resolution to your problem." From a business standpoint that is 100% wrong! You NEVER, EVER blatently tell your customer that their satisfaction is NOT your #1 priority.

Here's what the folks at Faster have to realize. I have never been a customer of theirs (not for any particular reason, just no need yet), but because of this wonderful thing called the internet I have now formed an opinion (see above) and made a decision about giving them my money. If I ever get into racing, I might sing a different tune.

Don't get me wrong, I realize Faster has always been very supportive of the CSC and the MRA and I think that is awesome and they should be commended for it.

However, they are still responsible for basic business etiquette. All that support shit goes out the window when you ask for a $1000 check from me and don't take care of me as a customer.

[dragos13]

I want to first question the credibility of frank2. You say that Nick made a statement "He said, don't forget it's a race weekend." So, I have to ask, what race weekend are you refering to?

I am a sponsored Faster Motosports rider, so take this for what its worth. First of all, there is NO MRA RACE coming up until September 6th. I dont understand how he would blow you off saying its a race weekend, when its not. Another thing, with the maturity that frank2 has expressed thus far, I question really how the conversations there went down. Honestly it seems like he is more interested in bitching behind their backs, rather then getting his bike fixed. Here is Brian, a VERY stand-up guy who does back up his shop, offering to fix things. Take him up on the offer and get your bike fixed. Or if you just want to bitch, then I guess you have succeeded there.

[UnoMOTO]

Faster will be tuning my suspension and putting some new shoes on the R1 next week. They’ve had two of my bikes in there for a few different reasons over the years and I haven’t had any problems with them. I still send anyone I know to them.

[Kim-n-Dean]

...Look at the DTC lunch thread today. It was a day long abortion that nearly ended with nobody meeting anybody & Dean letting himself get pissy to the point of eating by himself (and telling us about it!). Thankfully a few deep breaths later, and maturity and some rationality kicked in, and he and I hooked it up like fuckin' professionals....

Jesus, Barn!! Even after our conversation about business versus some whiffle dick trying to post about lunch, you think I was "pissy" when I said "I guess I'll be eating by myself." I was simply stating a fact. Big deal!! I also like the hint that I was immature and irrational. Yeah, I really lost a lot of sleep last night over this lunch deal!!

BTW - Remember I was dropping off some drawings next door and was already there...

This club is hilarious!!

[Mother Goose]

I think we all need a group hug. Let's meet @ Faster.

[~Barn~]

Seriously F2.... You don't have to give Faster a second thought if you don't want to. We're just encouraging you to, because we want things to turn out right for you. If you're a solid member of this family we're going to have your back. That's all there is to it. It's not like any of us are getting any sort of kick-back from Faster, for anything we say or do.

And the thing is, is that the majority of us genuinely just want to hold our motorcycling community to a high standard. If Faster let you down, we want them to make it right for you. If other riders let us down, we want them to make it right. It's a two-way street, with practically everything, so don't think that you're just getting hated on, because Faster is somehow "one of us" and you're not.

[Spiderman]

Doesn't it always go this way, though?!?

Someone gets dealt a bad hand, they express their displeasure to the service provider and nothing gets done.

The disgruntled customer posts on-line, and the service provider acknowledges the disgruntled customers complaint.

Why does it even have to get to that part?!?!?! Do it right the first time!!!!

Unfortunately this happens far too often in life.

.........not like Faster has been on a "roll" with CSC members as of late. But Barn and Bob obviously have a fascination with sucking someone's cock down there....

Where did I say "don't bother going elsewhere cuz they're the best shop out there", and "they have the best customer service out of all bike shops and have an stellar track record with the CSC & street riders"???

Hmmm?

I didn't. I never even implied such a thing. I suggested taking Brian up on his offer because:
a) Faster is a club sponsor, and as president of the club (to whatever weight that carries), I need to keep that in mind, and allow them to try and make things right rather than jumping on any bashing-bandwagon, and;
b) I know Brian personally, and know that he has very good customer service skills.

Nick's comment from the first post alone is totally inappropriate from a business owner. He just told a customer that received poor service "Sorry kid, but we got more important shit than you, so don't expect a quick resolution to your problem." From a business standpoint that is 100% wrong! You NEVER, EVER blatently tell your customer that their satisfaction is NOT your #1 priority.

Agreed!

Here's what the folks at Faster have to realize. I have never been a customer of theirs (not for any particular reason, just no need yet), but because of this wonderful thing called the internet I have now formed an opinion (see above) and made a decision about giving them my money.

This is the reality of things today... not just for Faster, but any business.

I want to first question the credibility of frank2. You say that Nick made a statement "He said, don't forget it's a race weekend." So, I have to ask, what race weekend are you refering to?

Maybe it happened just before the August 9-10 race weekend and he only posted about it now? IMHO that's very plausable, but I'll let Frank answer that one.

[~Barn~]

Come on Dean... You can't tell me that the whole thing didn't ruffle you up a bit!

I'm out the door now to Grand Slam, I guess I'm eating by myself...

I'm not saying you threw a pity-party, but you had the decorations out! The lack of good communication bothered you, did it not? I dunno... when you called me up and asked "Jesus, can you guys fuck up that lunch thread, any more?", it sounded borderline exasperated.

Anyhow.... As an aside F2, the only thing that's going to get you perpetually hated on, is a bad attitude. Look at this recent internet blast from our very own DK, and take your own guess as to how well liked he is now. And this is somebody that's been a member for a long time, and used to have a lot of friends here! Don't become this guy.

title: CSC is for fags - you might be one
Well it seems the Coloragdo Sportbike Club (CSC) is getting filled with more squids and faggots than I care to be associated with. I'd say 90% are wannabe squid fags with 2" chicken strips. The other 10% are actually motorcycle enthusist or actual racers (and have the liscense to prove it).

4 years ago the CSC was a pretty good group of people. Now its just filled wih dipshit talkinn' faggots that go hide when they get called out (you know who you are.....Mayhem..etc) One fuckin' track day and people think thier Kevin fuckin' Schwantz or something.

So prepare to be deleted from my friends list. When people post more about happy hour than actually riding, ya your a fag.........
Hope to see you in the canyons (ya right most CSCer's don't even know what a canon is!)
because I'll run you off the fuckin' road.

Live long and prosper poser fags!

[dragos13]

Maybe it happened just before the August 9-10 race weekend and he only posted about it now? IMHO that's very plausable, but I'll let Frank answer that one.

Good point Bob, if thats the case I take back my statement about the race weekend stuff.

[Kim-n-Dean]

Come on Dean... You can't tell me that the whole thing didn't ruffle you up a bit!



I'm not saying you threw a pity-party, but you had the decorations out! The lack of good communication bothered you. Did it not?

As I stated in our conversation. I find it absolutely hilarious that people can't pull the trigger on something as simple as lunch. You though it was ridiculous, too.

And yes, I will always find poor communication an example of someone's thought process or an example of how they do business. On the CSC it's just funny. In business, it really pisses me off!! There is a difference...