Able to perform customer service over the phone
Experience with ticketing systems (We use Siebel 7)
Knowledge of OSI model
Experience at ISP level (knowledge of TDM, ethernet)
Knowledge of TCP/IP (im looking for people who have worked with IP.not just configured an IP on a windows machine)
Experience with cisco/juniper/netscreen CCNA/JNCIA
Routing protocols (BGP, MPLS)
Some exposure or experience with the following:
Tunneling, ipsec, subnetting, VLANS, router configuration, switch configuration, Access lists