Help Desk moved to India, our ticket descriptions are more entertaining now

[AetasMutuo]

About a month ago our helpdesk was moved offshore to India. Over the last month we have been getting some interesting descriptions for some of our helpdesk tickets that come to my team. Here are a few for your amusement.

Example 1: The verbatim description
"Pathology report is jacked up, billing will be screwed if it is not fixed"

Example 2: Engrish is funny
"Patient locked in lab system, user does not have key to unlock"

Example 3: The repeater
"Network down, possible network problem."

Example 4: Naughty boy
"Cum error, cannot get cum report."

Example 5: The “Whiskey Tango Foxtrot?”
"System Gateway locked – User want to unlock the same before relock."



Jay

[McVaaahhh]

Gotta love outsourcing.

What's the company?

[AetasMutuo]

The company that handles our helpdesk is Perot Systems. Half of our IT is outsourced to them. The rest, me included, is all inhouse. Most of the stuff I support is in California.

[rforsythe]

Yeah.... We get a lot of that too. Some days it's funny, other days I want to beat someone after having to repeat myself 19 times to people we supposedly hired for their technical prowess. Yesterday+today are those kind of days.

[UglykidJoe]

funny! who do you work for and what program do you support?

[AetasMutuo]

funny! who do you work for and what program do you support?

I work for Catholic Healthcare West. My team supports Sunquest, Copath, Tamtron and Rubicon. All are clinical Lab Systems for hospitals.