I have similarily bad experiences at the co powersports service dept at the 104th. I found out from a recent oil change that they recommended a regular yamalube for my R1 instead of the semi-synthetic blend that yamaha recommends
Also I once called in to make an appointment and I SPECIFICALLY asked if they can do a fork alignment while I wait. They said sure and I made the appointment and rode down there. And of course when I dropped off my bike they told me yeah it will be ready some time next week! I am like WTF
this coming from a service rep is just SCARY!!! 18in/lbs? that's applying 1 lb of force from an 18inch lever arm, that's less than finger tight! using your pinkys!!!......2 1/2 hours later the bike is done. Steering seems as loose as ever to me. I ask the service tech about it. He says it's fine and quotes an 18 in/lbs torque setting for the lower nut.......