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Thread: How to argue with A chinese distributor

  1. #1
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    How to argue with A chinese distributor

    So i ordered my plastics, they came in, they look great, but i was missing a piece which infuriated me as i had to wait almost 3 months to get my stuff. So i got into a chat session with the seller and here is what transpired:

    Online chat
    sonyalee 2013-03-13 07:57:27)
    hi,friend,
    sonyalee 2013-03-13 07:57:33)
    what can i do for u
    You 013-03-13 07:57:35)
    hello sonyalee
    sonyalee 2013-03-13 07:57:51)
    hi,friend,
    sonyalee 2013-03-13 07:57:57)
    what can i do for u
    You 2013-03-13 07:58:20)
    I made a purchase and received all but one of my items
    sonyalee 2013-03-13 07:58:5
    which one ,friend?
    You 2013-03-13 08:00:21)
    The tank cover
    sonyalee 2013-03-13 08:02:05)
    hi friend,this item doesn't include the tank cover ,pls understand.
    You 2013-03-13 08:02:37)
    According to the picture displayed it does include it.
    sonyalee 2013-03-13 08:03:20)
    injection mold include it, but compession mold doesn't include it
    You 2013-03-13 08:03:24)
    in your item picture it is the item that is placed inside the nose piece it is a half circle with an indentation in it
    You 2013-03-13 08:06:42)
    It also does not state that it does not come with it in any description which leaves me to believe that it comes with the kit
    sonyalee 2013-03-13 08:07:32)
    dear friend, it state that it's compression mold
    sonyalee 2013-03-13 08:08:33)
    dear friend, u can check other sellers, this compress mold doesn't include the tank cover.
    sonyalee 2013-03-13 08:08:46)
    injection mold is very expensive
    sonyalee 2013-03-13 08:08:55)
    so it has tank cover
    sonyalee 2013-03-13 08:11:22)
    dear friend, are u satisfied with the quality?
    You 2013-03-13 08:12:57)
    I do not care about the other sellers, I purchased from you because of the price and because the picture indicated i would be getting all of the plastic pieces to complete my bike. Nowhere in the description does it say it will not come with that one plastic piece that goes in front of the tank, therefore you owe me one piece.
    You 2013-03-13 08:12:57)
    Failed to send msg:you cannot input empty message
    You 013-03-13 08:13:33)
    I am very satisfied with the quality but i am not satisfied with being mislead
    sonyalee 2013-03-13 08:17:10)
    hi friend, the compeerssion mold doesn't include the tank, every item has two kinds, one is injection mold ,the other is comperssion mold, if u want the tank ,that should be injection mold ,we are honest seller, this is true
    sonyalee 2013-03-13 08:18:03)
    we made a mistake , we thought all buyers will know it. so sorry for it ,dear friend
    sonyalee 2013-03-13 08:18:42)
    pls understand.
    You 2013-03-13 08:18:5
    I do not want the tank i want the plastic piece that goes in front of the tank
    sonyalee 2013-03-13 08:19:30)
    i know ,it's for injection mold, friend
    You 2013-03-13 08:21:25)
    Assuming that the buyer is just "going to know" is a bit of an issue for me i would appreciate if you would in fact be an honest seller and honor your picture and description and send me the piece.
    sonyalee 2013-03-13 08:21:26)
    dear friend, i am sorry
    You 2013-03-13 08:23:0
    This poses and issue for me if i do not have that piece i will now have to find it and pay someone to paint it to match your paint color as you can see this makes things very difficult, especially because i did not plan to have to do such as you did not say it does not come with it and the picture indicated it does.
    sonyalee 2013-03-13 08:24:45)
    sorry friend, we thought u knew it
    sonyalee 2013-03-13 08:26:29)
    dear friend, i will refund u $10 for this misunderstanding. i hope u are satisfiend with our service, so sorry for it
    sonyalee 2013-03-13 08:26:53)
    i can check with other seller, then u will know what i said is true.
    You 2013-03-13 08:27:24)
    $10 will not cover me having to buy the piece and get it painted
    sonyalee 2013-03-13 08:27:52)
    but this order realy doesn't include the tank cover
    sonyalee 2013-03-13 08:28:13)
    $10 is only gift i offered to u
    You 2013-03-13 08:28:32)
    What does checking with other sellers have to do with anything? I bought from YOU not another seller, and YOUR description does not say it doesn't come come with the tank cover therfore i want the tank cover
    sonyalee 2013-03-13 08:29:22)
    dear friend, we descript comperssion mold
    sonyalee 2013-03-13 08:29:2
    not injection mold
    You 2013-03-13 08:29:59)
    but it does not say "compression mold does not come with tank cover"
    You 2013-03-13 08:30:36)
    Nowhere in the description does it say it does not come with it
    sonyalee 2013-03-13 08:31:37)
    all items will not descript the tank cover, friend.
    sonyalee 2013-03-13 08:31:49)
    because buyers will know it
    You 2013-03-13 08:32:35)
    HOW? How are buyer supposed to know
    You 2013-03-13 08:33:05)
    How are we supposed to know if you DO NOT put it in the description and put it in the picture
    sonyalee 2013-03-13 08:38:37)
    ok, friend, if u give us positive feedback, i agree to send u the tank cover, although this item don't include it .
    You 2013-03-13 08:39:30)
    You have a Deal, I Agree to give you 100% positive feedback if you send me the tank cover.
    sonyalee 2013-03-13 08:39:32)
    sonyalee 2013-03-13 08:40:2
    ok, pls do it now, and i will inform our factory to produce it for u now
    You 2013-03-13 08:40:47)
    How long will it take to make and ship to me?
    sonyalee 2013-03-13 08:41:21)
    it's faster than full set
    sonyalee 2013-03-13 08:41:44)
    i will rush factory to send asap
    You 2013-03-13 08:43:45)
    I will agree to leave you 100% positive feedback once you have provided me with a tracking number of the item being shipped. I wll provide you with my Phone number and email and you can tell me as soon as it has shipped, once it has i will provide the feedback immediatly
    sonyalee 2013-03-13 08:47:30)
    no,friend, pls kindly note this item doesn't include the tank cover, i promise to send to u , but i am not sure if u will leave feedback to us or not, because you are the first man i met who ask us for special service.
    You 2013-03-13 08:52:47)
    Ok I will be making a copy of this conversation as an contracted agreement to receive the part in place of a 100% positive feedback, I trust you are an honest seller and if i do not receive the product then this message will be forwarded to DHgate.com for further action.
    sonyalee 2013-03-13 08:54:01)
    ok, we promise to u , i will sent to u

  2. #2
    Senior Member AOK303's Avatar
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    Re: How to argue with A chinese distributor

    hi friend,this item doesn't include the tank cover ,pls understand.

    just in case you didnt know
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  3. #3
    Gold Member bulldog's Avatar
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    Re: How to argue with A chinese distributor

    At least they are friends!
    Bulldog's Motto: F*ck around and I'm going to bite you!!!

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    Gold Member asp_125's Avatar
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    Re: How to argue with A chinese distributor

    Aiyaahh, y u gwai-lo no happee!

    It is pretty dumb to not clarify what does and does not come with the kit.
    Last edited by asp_125; Wed Mar 13th, 2013 at 10:14 AM.
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by AOK303 View Post
    hi friend,this item doesn't include the tank cover ,pls understand.

    just in case you didnt know

    Yea "Just in case you didn't know"

    Because i am supposed to bust out my fucking crystal ball and foresee that even though nothing specifies it does not come come with it, it in fact does not come with it.

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    Re: How to argue with A chinese distributor

    In case any of you want to see the description it his here

  7. #7
    Gold Member bulldog's Avatar
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Grim2.0 View Post
    Yea "Just in case you didn't know"

    Because i am supposed to bust out my fucking crystal ball and foresee that even though nothing specifies it does not come come with it, it in fact does not come with it.
    Oh, this was actually you?

    I agree though and hate when sellers put stuff in pics that does not come with it. Glad you got them to send it...although was a bit weird he wanted positive feedback first, but think you covered yourself well.

    So friend, are you satisfied with the quality?
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  8. #8
    Huge Member Site Admin Mother Goose's Avatar
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    Re: How to argue with A chinese distributor

    Hi friend, I think you did the right thing in pointing it out to them. If it's in the picture, and nothing is said about it in the description, they definitely need to get that shit done.... friend.....








































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  9. #9
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by bulldog View Post
    Oh, this was actually you?

    I agree though and hate when sellers put stuff in pics that does not come with it. Glad you got them to send it...although was a bit weird he wanted positive feedback first, but think you covered yourself well.

    So friend, are you satisfied with the quality?

    Yea this conversation took place this morning between myself and the seller.

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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Mother Goose View Post
    Hi friend, I think you did the right thing in pointing it out to them. If it's in the picture, and nothing is said about it in the description, they definitely need to get that shit done.... friend.....
    Thanks friend, i think it is important that a seller be an honest one and i tell you this because i am, freind.

  11. #11
    Senior Member Ezzzzy1's Avatar
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    Re: How to argue with A chinese distributor

    Welcome to the world of international business (or buying in your case).

    Heres a weird one. Chances are that somewhere down the line there is a translator. Usually now days they are built into the messaging system but its translating what they are writing to you and what you are writing to them.

    It just adds another element to the fun because the way things translate electronically usually end up being pretty funny.
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Ezzzzy1 View Post
    Welcome to the world of international business (or buying in your case).

    Heres a weird one. Chances are that somewhere down the line there is a translator. Usually now days they are built into the messaging system but its translating what they are writing to you and what you are writing to them.

    It just adds another element to the fun because the way things translate electronically usually end up being pretty funny.

    I imagine you get a lot of your stuff Like Mo door cases and circuit boards from China and deal with this a bit huh?

  13. #13
    Gold Member bulldog's Avatar
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Ezzzzy1 View Post
    Welcome to the world of international business (or buying in your case).

    Heres a weird one. Chances are that somewhere down the line there is a translator. Usually now days they are built into the messaging system but its translating what they are writing to you and what you are writing to them.

    It just adds another element to the fun because the way things translate electronically usually end up being pretty funny.
    This is why I click "US Sellers" only when going to Ebay....I've been scammed by a few international sellers...not to mention the 20 day shipping wait
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by bulldog View Post
    This is why I click "US Sellers" only when going to Ebay....I've been scammed by a few international sellers...not to mention the 20 day shipping wait

    Wasn't Ebay, and The money is held through DHgate from the Seller until i Click the "Complete order" button, so they don't get shit until i say its all good.

  15. #15
    Senior Member Ghosty's Avatar
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    Re: How to argue with A chinese distributor

    Hahaa, cool story. Glad it sounds like it worked out. Let us know how long it takes and whether they send you the piece after all! Good luck, can't wait to see the bike done.

    And good job keeping your cool and not going ballistic with profanity. THEN, you would've been S.O.L. I'll bet.
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    Senior Member Ezzzzy1's Avatar
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Grim2.0 View Post
    I imagine you get a lot of your stuff Like Mo door cases and circuit boards from China and deal with this a bit huh?
    No, I keep it mostly local. Some of the circuitry is assembled in Mexico but I chose that over China (you know cus I have to go down there once a year and check on things ).

    In past ventures though I have dealt extensively with people in other countries and there have been lots of times where the language barrier got in the way and or the translation screwed things up.

    Its nice that its a global market but like Nate dog I prefer to at least TRY and spend my money locally. Funny thing about that is that most everything comes from somewhere so its all kinda silly.
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Ezzzzy1 View Post
    No, I keep it mostly local. Some of the circuitry is assembled in Mexico but I chose that over China (you know cus I have to go down there once a year and check on things ).

    In past ventures though I have dealt extensively with people in other countries and there have been lots of times where the language barrier got in the way and or the translation screwed things up.

    Its nice that its a global market but like Nate dog I prefer to at least TRY and spend my money locally. Funny thing about that is that most everything comes from somewhere so its all kinda silly.

    Unfortunately this is something i am very familiar with, The Toshiba motors I sell are manufactured in Texas, most of the parts come from both Mexico and China, However we can buy the motors that are manufactured in Vietnam at a 60% cost difference because of the labor rates over there. We do get those customers who absolutely refuse to buy them because they are made in Vietnam even though they can save money. Its the name of the game, your choice support our fucked up Economy and help support our local shops or buy direct from where they get there product from. Distributors are all about cutting the middle man out.

    I work in a very cutthroat industry where my Customers, Vendors, and Distributors are all my competition while serving there purpose.

  18. #18
    Member Yearly Supporter Drama's Avatar
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    Re: How to argue with A chinese distributor

    lol. that's awesome. i'm not surprised at all by the trade. good for you for figuring out the system...and having a friend!
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  19. #19
    Senior Member Clovis's Avatar
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    Re: How to argue with A chinese distributor

    Tell us more about her special service!

    but i am not sure if u will leave feedback to us or not, because you are the first man i met who ask us for special service.
    "If not us, who? If not now, when?"




  20. #20
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    Re: How to argue with A chinese distributor

    Quote Originally Posted by Clovis View Post
    Tell us more about her special service!

    but i am not sure if u will leave feedback to us or not, because you are the first man i met who ask us for special service.
    That is between me and the happy massage parlor it will be wise that you mind your own damn business in that area.

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