Just got new internet with them last month and it's been a horrible experience so far. 2 years ago Comcast had reasonable prices, reliable connections, and adequate service. Now they charge $15 to plug in the modem yourself, can't keep anything reasonably close to the promised speed (1Mbps instead of 25), want to charge $50 for a house visit to fix their connection problems, and their call support is either completely automated or gives you a representative that tries to sell you an upgrade package. I remember having connection issues and they'd send someone over next day no charge. Is the only other option Century Link?