Yeah, service writers for any dealership appear to know nothing. They can't even write down what you say accurately. How hard is that?!? They're on the same mental level as a drive-thru worker at McDonald's. Are you serious, you can't type in what I just said?!? Cheeseburger, you dumb shit!!!
Quite a while ago I posted about the nightmare of purchasing my F250 from Freeway ford... Here's how stupid their service writers are; I took my Powerstroke in, only because of warranty, because it overheats real easy with the smallest load. I tell the service writer exactly that. When I pick it up, they tell me everything is fine, they couldn't find anything wrong. I look at the paper work and it says, "truck has no power."
Me: WHAT!! (Thinking to myself - You stupid fuck) I told you it overheats real easy when I have even a small load on it.
Dealership: Well... leave it here and we'll take a look.
Me: No thanks, I'll fix it myself...
I can't say it enough... Do your own work, it will always be right!!!