Originally Posted by
Punkin
IT WAS US!!!! Wow...I bet you guys were DYING to hear that?
Seriously, I have been pretty proud of the fact that I have made it clear that my office has no door, no window, and is located on the showroom floor at Twin Peaks. With the exception of the last week, where I was offsite at Star Days all week (6:30am-10/11pm) followed by leaving at 4am Sunday morning for the Victory Dealer meeting, I pretty much live at Twin Peaks.
Those of you who have met me know that I'm a pretty darn easy guy to get along with. That being said, I'm disappointed that this is the first venue for me to hear of this issue, particularly because when you are working basically 7am-8 or 9pm every night, checking your "status" with the CSC isn't the highest priority--staying at work until my customers are taken care of IS my highest priority--I'm disappointed that we let one slip through.
That being said, the "mob mentality" thing really doesn't work for me. For anyone who has posted any variation of the following,
* Fuck the service manager,he's a peon
(no, in fact he's a quality professional that has been with our family, between both businesses for over 8 years)
* Call the BBB
* Punch the GM in the mouth
* Sue them
* They're just dipshits anyway
* I could do better out of my garage
or anything along those lines.......I would genuinely invite you to find someplace BESIDES Twin Peaks to have your service work performed.
For those of you who responded in reasonable person-speak...you are right--A simple phone call, or popping in and asking for the GM/Owner/Guy in charge/Someone besides the employee I'm having a problem with, would likely result in incredibly rapid, and incredibly satisfactory results.
Because we are closed today, I don't have the resources (with my 11mo old daughter here on my lap helping me type) to solve this today. However, I have sent Mike a PM asking him for a chance to get together this week, and we'll get this solved. I invite Mike to post back his feelings of how this was resolved once it was brought to my attention.
I want to make one thing perfectly clear--I'm disappointed that Mike started here, rather than with me, but he obviously was in a turmoil about what to do.
The response of this forum I think indicates that character of many who hang out here, and frankly, I'm glad Mike isn't responding the way some of you feel is appropriate.
If you feel flamed (insert various names here), I apologize--but I have a small crew who isn't PERFECT, but we do bust our asses everyday, and at the very least, I can go to bed at night knowing that we did our daily work ethically, with INTEGRITY, and our customers' best interests at heart.
Have we made mistakes? You bet, and we'll probably make more. With my daughter's help typing, I've probably even made a typo or two here in this post...but I will ALWAYS, PERSONALLY stand up for any mistake, miscommunication, or problem that is created between any member of my staff and any customer--- IF I am approached in a reasonable, non-inflammatory manner.
--Scott
General Manager
Twin Peaks Powersports