Erico Motorsports and John Beldock

[Vance]

Hey? What happened to the guy who was upset with Erico? He never came back to tell us his reasons....

See... this, and the fact he's jumping boards posting the same negativity has me wondering about his motivations or what his real experiences were. Sure - there's a lot of supporting experiences to his claims from posting FROM OTHER PEOPLE -- and I by no means am negating those posts one iota - but at least you are telling us EXPERIENCES - not coming on a board with your first and only post and slamming the guy and the business and then disappering. To me - that is just a variant of cowardice. At least all of you others are giving supporting evidence with your own encounters.

I however cannot say I have had the same. I'm still a happy-as-a-clam former customer... but considering its rapidly looking like I'm going to be buying something that is not in the Erico lineup - I won't get a chance to test their sales staff's customer service skills for myself.

Oh well. I will still call some of the people including the parts goddess friends whether I'm a patron of Erico or not with my future ride - whatever it turns out to be.

[KooLaid]

He must REALLY be pissed off! But WTF about the DETAILS?!?!?!??!

[BigE]

The only negative thing (and it may not be this way, just my perception) is some of the folks seem to come across elitist, as in if you don't have a platinum card what're doing in here.

Heh heh --- sorry BigE - that makes me chuckle a bit when I think about how Fay's sales staff treats people (from personal experience and very close friends, as well as obviously some people here)... that if you don't have prior approval on a loan to buy that minute, or you don't plan on working with them THAT MINUTE... you are just fodder to them. Move along son and don't touch the bikes. Don't stare to hard or we'll have to charge you for it. Their attitude is the worst I've ever experienced from anyone trying to sell me something... not just motorcycles... ANYTHING! I used to think Listen Up Audio were snobs/assholes when it came to sales. Fay outdid them years ago. But... therein... I do tend to agree to a degree. They do sell what would be comparatively "elitist" stuff - they do occassionally let their product go to their head... especially when someone particularly young comes in spying the Ducs. I've even seen that myself... but it wasn't John or Trip

Actually, the day I got my bike I was at Fay Myers right before going to Erico. My Dad was with and the salesman was trying to get him to buy a bike when I was shopping and had the $$$$. No salesmen would even talk to me, guess I looked like a "Looky-Loo".

[Brizz]

That dont matter. A customer is a customer. Thast how people lose Buisness.

[Vance]

Actually, the day I got my bike I was at Fay Myers right before going to Erico. My Dad was with and the salesman was trying to get him to buy a bike when I was shopping and had the $$$$. No salesmen would even talk to me, guess I looked like a "Looky-Loo".

With the history they've created with me and my friends who have gone there as well, not to mention reading the other experiences people have had there - the only business Fay Nutthuggers is ever going to get from me is me racking up some milage on their demo bikes when I hit the last phase before looking for a deal in my search for Dita II, and service (especially if I go Aprilia). I will NEVER buy a bike from them. I've stopped buying any gear from them despite their convenince to my work and home because their accessories people have started to convey the same attitude. I buy (bought more accurately now) all my gear and parts obtainable these days through Performance for the most part, or the web. Those fucktard salespeople at Fay deserve only the business of the uniformed and inherantly stupid. But... I digress. This isn't an investigation of Fay Nutthuggers lack of customer service skills or bad business practices. Sorry.

[Rick T.]

I've purchased a few "accessories" there at Fay and really had no issues with the staff. I know big Paul who use to work there... and we must ALL agree -- they have the Hottest looking chicas working in that section...

Also, I bought my '99 Daytona from Dale there several years back when they were still out at Alameda... and Dale really took care of me (he was ex Army, maybe that helped ).

Here's one thing: I bought my current Aprilia Mille R from out of state and needed someone to recieve for me here in Denver. I approached Erico Motorsport to see if they would help me out with this. Well, they basically said they weren't an Aprilia dealer and that if they did that for me they's charge me $100!! WTF?? All they had to do was take the bike for me and park it until I came to pick it up. Remember, I was someone who had purchased bikes/parts/service from them AND brought them customers who closed deals...

Well, after just shaking my head and walking away... I went to Fay and spoke to Mark... who promptly said -- no problem! no charge! no big deal... Fay recieved my bike for me the day of delivery... I got a prompt call from Mark and went to pick the bike up. So Mark has my business.

What else is there to say about Erico...?

[Pink Taco Hunter]

honest chicas i think not rick....they look like club ho's to me . i think you have to invest in some glasses bro....

[Rick T.]

....they look like club ho's to me.

\

Whatchu know 'bout club hos...?

[Vance]

I've purchased a few "accessories" there at Fay and really had no issues with the staff. I know big Paul who use to work there... and we must ALL agree -- they have the Hottest looking chicas working in that section...

I'll still go and gladly oogle my favorite little parts goddess down at Erico before I go to Fay's chicas.
Vance's equation: Brains + mass oogleability = SMOKING HOT
Oogleability + empty cranium = waste of time for anything but .

Wait... where's Barn on this thread when you need him?

[Hoopty]

I'm with Rick. I know Paul too, he's a great guy and knows ALOT about sportbikes. I bought my SV from them, I got hassled by Grand Prix- they wanted to sell me a red SV for the price I wanted, but wouldn't sell me a blue one for the same price. I went down to Fay's and talked to Adam P, told him what I wanted and what I was going to pay. He came back 5 minutes later with the OK. I haven no complaints with their sales staff (at least the ones I dealt with). Their service dept on the other hand... That's ok though, I will never take my bike to a dealership again for any work.

[Vance]

...That's ok though, I will never take my bike to a dealership again for any work.

Well it must be nice to have mechanical skills above that of primordial ooze (that would be me) which means no matter what I buy - anything above an oil chance will have to go to a shop. I'd love to learn sure enough... but until that happens - I need a shop I can trust mechanically and has good people too. Obviously if Dita II ends up being an Aprilia - I won't have much of a choice on that one for service - There is only Fay. But if I go Honda or Kawi... I've got a TON of choice in the Denver-Metro area.

[Rick T.]

I like Kim, she's a cutie. But the girlz at Fay (some not all) are the motorcycle parts equivalent of Hooter's Girlz... now we all know we go to Hooter's for the wings right?

[Robert_Jones197]

Ok folks, sorry for the delay in getting back to everyone. To answer a few questions I have been on the board for some time, but I am using an alias as I don't want John to try and pry a few more dollars out of me in court for slander. I thought that I had notification turned on in this thread but I didn't...Anywho, I have a bit more intimate experience with the Beldors than most of your everyday customers. John and his wife's theory in life is that if you don't have the ability to make their lives better in some manner then you are useless to them. In order for them to give you the time of day you must buy their time, literally. In their eyes they are above most of us and they feel they are doing you a favor by talking with you. You will realize this when you have a problem with anything you have purchased from them and you've already paid them. I was told that John would take care of certain things, and keep a good level of customer service. When it came time to take care of the customer he didn’t recall making these promises, and told me that I could break the contract, but of course for a small fee. 1500 some odd dollars later, I'm pretty pissed about the whole ordeal. Lesson be learned that you will be treated fairly and honestly just until the point where he gets what he wants from you ($$$) then you're worthless in his eyes, and you will know it by the manner in which he treats you.

[cordell_pearce]

I need a shop I can trust mechanically and has good people too. Obviously if Dita II ends up being an Aprilia - I won't have much of a choice on that one for service - There is only Fay.

Acutally, I've had outstanding service, (both mechanically and customer service wise) from TFOG wheelsports in Golden. I'ta a little out of the way for a few people, but I'd personally rather drive a few extra miles than have to wait for my bike a few extra days or deal with the other available shops BS....

[Hoopty]

I need a shop I can trust mechanically and has good people too. Obviously if Dita II ends up being an Aprilia - I won't have much of a choice on that one for service - There is only Fay. But if I go Honda or Kawi... I've got a TON of choice in the Denver-Metro area.

To hell with all that Vance, take it to the guys at TK Motorsports (Bart and Terry used to be Erico's mech's), they will treat you right and they will most DEFINATELY do your bike right. These guys are good. TFOG is good too.

[Vance]

I need a shop I can trust mechanically and has good people too. Obviously if Dita II ends up being an Aprilia - I won't have much of a choice on that one for service - There is only Fay. But if I go Honda or Kawi... I've got a TON of choice in the Denver-Metro area.

To hell with all that Vance, take it to the guys at TK Motorsports (Bart and Terry used to be Erico's mech's), they will treat you right and they will most DEFINATELY do your bike right. These guys are good. TFOG is good too.

I've heard nothing but goodness about them --- so if they can work on Aprilias (yes, that is what is winning the criteria requirests right now for those keeping score at home, but only by a neck) as well as Hondas, Kawis, etc, which I'm sure they can - they'll definately be on my radar once I get hooked up with a lovely new streamlined lass (that's LASS, not ASS - that comes after a divor,... err... nevermind) that can carry the moniker of Dita II.

[RSVR4aCowboy]

I need a shop I can trust mechanically and has good people too. Obviously if Dita II ends up being an Aprilia - I won't have much of a choice on that one for service - There is only Fay. But if I go Honda or Kawi... I've got a TON of choice in the Denver-Metro area.

To hell with all that Vance, take it to the guys at TK Motorsports (Bart and Terry used to be Erico's mech's), they will treat you right and they will most DEFINATELY do your bike right. These guys are good. TFOG is good too.

I've heard nothing but goodness about them --- so if they can work on Aprilias (yes, that is what is winning the criteria requirests right now for those keeping score at home, but only by a neck) as well as Hondas, Kawis, etc, which I'm sure they can - they'll definately be on my radar once I get hooked up with a lovely new streamlined lass (that's LASS, not ASS - that comes after a divor,... err... nevermind) that can carry the moniker of Dita II.

Can't go wrong with the Aprilias . I'd trust TK to work on my Mille. I've also used Twin Peaks up north. They are(were?) an Aprilia dealer. the mechanic who did my valve check owns a Mille and seemed to know what he was doing. Course that was a year and a half ago.

[KooLaid]

GREAT customer service is VERY hard to find in colorado so far, so I've resorted to best price shopping. I'll do as much service on my own as possible, and order stuff from home as much as possible. And stick to friends who work at whatever shop for some parts.

[specialk_34]

As biased as I am towards TK, I second everyone's recommendation of TK Motorsports. It's real easy to say that customer service is "dead" or thing of the past and to be pessimistic about the entire thing, in reality customer service exists, whether it's someone you trust at a shop that might suck as a whole, or just a buddy that'll give you a hook-up at the parts counter, that's all customer service.

The key thing is to find people that work within the industry because they enjoy motorcycles and helping people enjoy motorcycling as much as they themselves do. Everyone shops for price and convenience, especially as easy as it is to go online and order stuff, but by giving local shops your business, even if it costs a few $$'s more, then you're helping to support good businesses with good people, and good attitudes. It's hard to justify spending a few dollars more when you're on a budget (I'm there right along with the rest of you), but I'll pay to support businesses that take care of me, even if it means an extra dollar out of my pocket.

After all, how much customer service (and money) does it take (in comparison) to answer a phone at some warehouse somewhere and pull a part off a shelf and stuff it in a box, as opposed to keeping a clean shop stocked with the latest stuff, and having someplace where you can actually go to talk to someone about what you MIGHT want to buy from them or someone else?

Bart, Terry, and Brian may be my friends, but I also recommend them as a business because I've seen how they've given stuff away and taken a personal interest in helping people out, often out of no other concern than to "just be nice guys". That's what customer service is about. Ask yourself the next time you need someone to stay after hours to help you out answering questions, or fixing your bike before a race weekend, or swapping out tires before a long weekend, or even drive people around to get them home- who'll do that for you? I've seen the guys at TK do this numerous times themselves, and for this, I'll always respect them and give them a fair share of my business.