Grabd Prix - Lost another customer

[wulf]

I'll be looking forward to my phone call when the 07 ZX6R's come in Februrary.

Did you get your phone call?

[~Barn~]

His cell service isn't even turned on.

[TT5.0]

FYI - last time I checked (last week), Rocky Mountain Kawasaki had gotten a few 07 ZX-6R's in. They were still in crates when I looked. I also saw one on the showroom floor at Colorado Powersports in Boulder. I would highly recommend RMK, they're a great dealership.

[konichd]

Did you get your phone call?

Yes I did! However I'm not paying a $1,000 setup fee on one of those.

If it was MSRP "out the door" I *might* have had one in the garage by now.

On another note, I went in to get a new tire, and ended up spending 400 bucks. Somehow the tire got left off my ticket and I walked out with a free tire! However they called days later after finding the invoice. Yet another reason why their tire policy is BS.

I probably won't go there for tire's anymore, its not worth the headache.

[wulf]

Tire policy?

[konichd]

Lets say you go in to get a tire replaced, in my case Dunlop Qualifier's. You go to the Service department, they take down your info and write up your slip for the mounting. Then your directed to go over to Parts and have them get the tire for you. When its a busy Sat. this can be a rather long procedure. I just want to go in there drop the tire off and get a new one, that simple. I don't think the customer should have to fuck around, shit I might as well mount the fuckin' thing too!

Then, like in my case, if you buy parts you go to the front and you have two invoices, one for parts, one for the tire. This is how I missed paying for the tire since I purchased $400 in parts that day also. Then had to come back and sign the slip later that week.

I have been a loyal customer of Grand Prix for years, however I will be taking my business elsewhere from now on.

[wulf]

You go to the Service department, they take down your info and write up your slip for the mounting. Then your directed to go over to Parts....

Wow, what a cluster. This is why i have TFOG's number in my phone.

[pilot]

When I shop at King Sooper's, etc. I go to the meat counter to get meat, I wait in line. Then I go to the bakery to buy bread and wait in line, then I go to the flower shop to buy something for the lady, then I take all those items and slips up to the check out counter where I pay for them. I have never been to TFOG, so I can't make a compare contrast. Timing is everything. I like to shop when there are less people around. That way I get to know the staff on a one-on-one basis. Grand Prix has always given me respect as a customer and I have at times let another customer ahead of me in line.

[ZX Rider]

Wow, what a cluster. This is why i have TFOG's number in my phone.

I agree.

[konichd]

I have since switched to Jim at TFOG and am VERY happy with his level of service and care.

I have been a loyal customer of Grand Prix's for a long time. However I was suppose to get my new CRG levers on the 17th and guess what I don't fuckin' have............

I gave them plenty of chances to keep me as a customer and thier basically a monkey fuckin' a football that sells motorcycles.

[wulf]

I only go to grand prix for filters or simple things they will have in stock because they are very close. I honestly don't have a problem with their parts/cashier split. But if you're paying for someone to install the tire, they should damn well install it for you, not make you cart it across the store and back for no reason.

Performance for gear that i need to try on.

I call TFOG for everything else. If they don't have it, they will tell you when it'll be in. They've never put me off. Plus they're all cool as hell and they know there stuff.

I've been to TK's once and they were great, even though i showed up after closing they took some time to answer my questions.

[pilot]

But if you're paying for someone to install the tire, they should damn well install it for you, not make you cart it across the store and back for no reason.

???The only thing I've had to do is go to the parts counter to pick out a tire style and size. They've done the lifting.

[clayfmx]

Wow........Its amazing to me how many people on here are so quick to bash someone who cares enough about one customer (out of tens of thousands) to take the time to try to make it right for one person. I gotta give the guy props for even taking the time out his busy day to get on here and show his concerns to begin with. Im sure you guys are getting way better customer service on ebay and all of the other scam infested web sites. I know where im gonna start shopping.

[Devaclis]

This area is for posting about shop experiences. We can be as picky or laxed about customer service as we feel is warranted. Not all the stories here are bad.

If you do not like what you read here go to the girls only forums

[Sully]

..

[konichd]

The problem is Bill tried addressing my issue's and concerns yet I still have the same problems: tires and parts

Don't cry because someone kicked a little sand in your vagina.

[clayfmx]

Don't cry because someone kicked a little sand in your vagina.

.............................you said it!

[konichd]

Grand Prix still sucks, ordered CRG levers for my ZX-10R over 3 months ago and have been getting the "this weekend" speech for over a month.

But PERFORMANCE CYCLE rocks! Thanks Chris!

[Devaclis]

Performance DOES kick ass! Did you order 2 sets of those levers? I know the Hawk could sure use some new claws

[konichd]

Dana,
I ordered 2 sets but by the time they get here we'll both be dead. I knew I should have ordered Pazo's from Performance.

[Devaclis]

Hahaha All my money goes to Performance or Fays now. Matter of fact I was in there today eyeing one of these:

[konichd]

A Bimmer? You Jeff's (Mista Black) new lover or something Dana?

Even if Grand Prix sold Bimmer's you'd never get any help either