I don't disagree. But like I told F2, if you're going to call out a business in public, and they return the effort, asking you to contact them to work towards a resolution, you can't turn around and dismiss it, and go on to nit-pick about how entitled you think you are!
Like he said himself, if they wanted to call him they could (and still can). And in turn, if all he wanted to do was blast, he could have called them directly!
It's like men and women.... Wives shouldn't talk to their husbands about a problem they're having, unless they want to hear a solution. If you're waxing about a problem, because you just want us to listen to it, go call your sister. We're watching the game.