so im new to the whole bike thing and decided to have a professional look over my bike. they did the 20k mile service which includes looking over the main components. while it was at fay myers, i started reading the owners manual. i was surprised how in depth the manuals are. i was figuring they would be like a car manual which doesn't tell how to repair and adjust pretty much everything. anyway, when i got my bike back, my wife picked it up for me, i was very disappointed. with what i learned from the manual, i started going through the bike. first, i noticed that the coolant was at the was at the level it should be at. i figured, ah, maybe they just looked it over. then i noticed there was a pin missing on my brake pedal, then i noticed the rear brake light wasn't working for the rear pedal, then i noticed rock chips on the top of the oil filter(they changed the oil and oil filter). so did they do anything!!! i was furious and called to talk directly the service manger. i had to leave a message. later in the day Jeff(the service manager) called me back. it seemed like he was genuinely concerned and said he was going to have another tech take a look at it and that they will pick up the bike tonight from my house. i really didn't want to ever take it to fay myers again, but i figured ill give them the benefit of the doubt. ill keep you guys informed to what happens.