As a business owner, I've never understood why a business wouldn't do the small things to make a customer happy. It doesn't take much to loose a lot of future business especially when there are so many other options out there. Not to mention it is so much cheaper to retain your current customer base (plus word of mouth) than to get new customers.
All these negative comments about there service department are really disappointing as it's now going to cost me a lot more to get service done. Although I might just learn how to do it myself.
