Since my trailer got stolen I've been doing a lot of shopping and replacing of most of the stuff that was in there. Along the way I've been offered some really tremendous deals from various shops and companies to help get me back racing, it's been greatly appreciated, but sometimes comes with pitfalls.
Along the way I've also been helping a friend in Oregon (Jim) get started in riding on the track. We sourced a trackbike and then discovered that his helmet was many many years old.
So I ordered a new helmet from one of the places that's really been helping me out for him. It was a Shoei RF1100, which was a brand and model that the shop doesn't usually carry, so it was a special order. The part came in on Friday, and it was the wrong size. Jim was planning on doing the trackday at HPR on Monday, so I had a real problem.
A quick call to Paul (longrider) at Fay Myers and my concerns were eliminated.
Paul confirmed that they had the correct size in stock, and then offered to trade me helmets since the one I had was unused. When I arrived Paul already had the new helmet set aside for me, completed the transaction quickly and thanked me for coming in. I purchased some other accessories from him at the same time, as it was only appropriate to do so.
I didn't buy the first helmet from them, in fact due to the fact that I live way up north I'm barely in Fay Myers these days, but they took excellent care of me anyways.
If you live in the Denver metro area I encourage you to give Fay Myers a shot - they are a locally owned business that carries a bunch of inventory. If you need it they probably have it in stock. On top of that my experiences there show that they deliver excellent customer service.
Three thumbs up!