Man this place is such a mixed bag.
The sales guys are friendly, knowledgeable, and helpful.
Parts/service? Not sure what to make of them. I purchased an extended service plan from this dealership. One of the freebies they offer is a set of tires. Since I had 5k miles on the Duc, and the rear was pretty worn, the front looking pretty dished out also, I called week ago Thursday to order Pirelli Diablo Rosso Corsa tires for the bike. Spent quite a little while on the phone with the parts guy, he said he would order them up as they are not stocked.
Thursday or Friday last, I get the call my tires are in. Yay!
With jubilation I take the wheels off and go to Fay Myers in the snow on Saturday. I leave them the wheels, specify I want the take off tires (never know when I may go to a Dyno and may wish to burn that last 1/8" of rubber off the rear). I hang out for about an hour, buy some bar end mirrors, and get the call my wheels are ready.
I get to the service department, and identify mine on the rack by the door. I go and look at them, and immediately I see that the tread pattern is different from what I ordered. I look at the sidewalls, and what do I see, Michelin Power Pures installed on my wheels.
I point out the error to the service technician, figuring that maybe I didn't tell them that the Pirellis should be there somewhere. Well, they aren't, and the parts department special ordered the Michelin tires (despite them being ordinary stock tires). They begin telling me that their most experienced parts guy, Barry, ordered these up for me. I explained that most definitely I didn't order these tires. Yes, they said, I did.
Really?
Rather than just accept that they made an error, offer a goodwill customer service coupon or something, they tried to tell me this was my fault! I can take what they installed, or I can wait a week with no wheels for the Pirellis to come in.
I took awhile to think this over, to recollect my past experience with Michelins, and decided that these will be just fine.
As it turns out, the Michelins are wonderful tires, have better rain tread than the Pirellis, and handle beautifully. I am happy with them. I am not happy with the parts/service department there at Fay Myers.
Generally I get this attitude from those guys that they are doing me a favor having me spend my money there with them. I am not angry, as it turns out they did me a huge favor putting the tires I didn't order on the bike, but boy, they sure could use a lesson in customer service. I can say with some assurance that once my service plan has lapsed, I will seek another place to spend my money thenceforth.