Tom, I apologize for your bad experience, that is not how we try to do business. I know nothing of what happened plus I am on vacation this week so I cant speak to any specifics but if would send me a PM with specifics, full name, what the issue was and the bike (I assume the Panigale listed in your sig) I will get this info to the GM
I wanted to let everyone know that thanks to longrider and the staff at Fay we were able to get things resolved. They went above and beyond to resolve the situation.