So i ordered my plastics, they came in, they look great, but i was missing a piece which infuriated me as i had to wait almost 3 months to get my stuff. So i got into a chat session with the seller and here is what transpired:

Online chat
sonyalee 2013-03-13 07:57:27)
hi,friend,
sonyalee 2013-03-13 07:57:33)
what can i do for u
You 013-03-13 07:57:35)
hello sonyalee
sonyalee 2013-03-13 07:57:51)
hi,friend,
sonyalee 2013-03-13 07:57:57)
what can i do for u
You 2013-03-13 07:58:20)
I made a purchase and received all but one of my items
sonyalee 2013-03-13 07:58:5
which one ,friend?
You 2013-03-13 08:00:21)
The tank cover
sonyalee 2013-03-13 08:02:05)
hi friend,this item doesn't include the tank cover ,pls understand.
You 2013-03-13 08:02:37)
According to the picture displayed it does include it.
sonyalee 2013-03-13 08:03:20)
injection mold include it, but compession mold doesn't include it
You 2013-03-13 08:03:24)
in your item picture it is the item that is placed inside the nose piece it is a half circle with an indentation in it
You 2013-03-13 08:06:42)
It also does not state that it does not come with it in any description which leaves me to believe that it comes with the kit
sonyalee 2013-03-13 08:07:32)
dear friend, it state that it's compression mold
sonyalee 2013-03-13 08:08:33)
dear friend, u can check other sellers, this compress mold doesn't include the tank cover.
sonyalee 2013-03-13 08:08:46)
injection mold is very expensive
sonyalee 2013-03-13 08:08:55)
so it has tank cover
sonyalee 2013-03-13 08:11:22)
dear friend, are u satisfied with the quality?
You 2013-03-13 08:12:57)
I do not care about the other sellers, I purchased from you because of the price and because the picture indicated i would be getting all of the plastic pieces to complete my bike. Nowhere in the description does it say it will not come with that one plastic piece that goes in front of the tank, therefore you owe me one piece.
You 2013-03-13 08:12:57)
Failed to send msg:you cannot input empty message
You 013-03-13 08:13:33)
I am very satisfied with the quality but i am not satisfied with being mislead
sonyalee 2013-03-13 08:17:10)
hi friend, the compeerssion mold doesn't include the tank, every item has two kinds, one is injection mold ,the other is comperssion mold, if u want the tank ,that should be injection mold ,we are honest seller, this is true
sonyalee 2013-03-13 08:18:03)
we made a mistake , we thought all buyers will know it. so sorry for it ,dear friend
sonyalee 2013-03-13 08:18:42)
pls understand.
You 2013-03-13 08:18:5
I do not want the tank i want the plastic piece that goes in front of the tank
sonyalee 2013-03-13 08:19:30)
i know ,it's for injection mold, friend
You 2013-03-13 08:21:25)
Assuming that the buyer is just "going to know" is a bit of an issue for me i would appreciate if you would in fact be an honest seller and honor your picture and description and send me the piece.
sonyalee 2013-03-13 08:21:26)
dear friend, i am sorry
You 2013-03-13 08:23:0
This poses and issue for me if i do not have that piece i will now have to find it and pay someone to paint it to match your paint color as you can see this makes things very difficult, especially because i did not plan to have to do such as you did not say it does not come with it and the picture indicated it does.
sonyalee 2013-03-13 08:24:45)
sorry friend, we thought u knew it
sonyalee 2013-03-13 08:26:29)
dear friend, i will refund u $10 for this misunderstanding. i hope u are satisfiend with our service, so sorry for it
sonyalee 2013-03-13 08:26:53)
i can check with other seller, then u will know what i said is true.
You 2013-03-13 08:27:24)
$10 will not cover me having to buy the piece and get it painted
sonyalee 2013-03-13 08:27:52)
but this order realy doesn't include the tank cover
sonyalee 2013-03-13 08:28:13)
$10 is only gift i offered to u
You 2013-03-13 08:28:32)
What does checking with other sellers have to do with anything? I bought from YOU not another seller, and YOUR description does not say it doesn't come come with the tank cover therfore i want the tank cover
sonyalee 2013-03-13 08:29:22)
dear friend, we descript comperssion mold
sonyalee 2013-03-13 08:29:2
not injection mold
You 2013-03-13 08:29:59)
but it does not say "compression mold does not come with tank cover"
You 2013-03-13 08:30:36)
Nowhere in the description does it say it does not come with it
sonyalee 2013-03-13 08:31:37)
all items will not descript the tank cover, friend.
sonyalee 2013-03-13 08:31:49)
because buyers will know it
You 2013-03-13 08:32:35)
HOW? How are buyer supposed to know
You 2013-03-13 08:33:05)
How are we supposed to know if you DO NOT put it in the description and put it in the picture
sonyalee 2013-03-13 08:38:37)
ok, friend, if u give us positive feedback, i agree to send u the tank cover, although this item don't include it .
You 2013-03-13 08:39:30)
You have a Deal, I Agree to give you 100% positive feedback if you send me the tank cover.
sonyalee 2013-03-13 08:39:32)
sonyalee 2013-03-13 08:40:2
ok, pls do it now, and i will inform our factory to produce it for u now
You 2013-03-13 08:40:47)
How long will it take to make and ship to me?
sonyalee 2013-03-13 08:41:21)
it's faster than full set
sonyalee 2013-03-13 08:41:44)
i will rush factory to send asap
You 2013-03-13 08:43:45)
I will agree to leave you 100% positive feedback once you have provided me with a tracking number of the item being shipped. I wll provide you with my Phone number and email and you can tell me as soon as it has shipped, once it has i will provide the feedback immediatly
sonyalee 2013-03-13 08:47:30)
no,friend, pls kindly note this item doesn't include the tank cover, i promise to send to u , but i am not sure if u will leave feedback to us or not, because you are the first man i met who ask us for special service.
You 2013-03-13 08:52:47)
Ok I will be making a copy of this conversation as an contracted agreement to receive the part in place of a 100% positive feedback, I trust you are an honest seller and if i do not receive the product then this message will be forwarded to DHgate.com for further action.
sonyalee 2013-03-13 08:54:01)
ok, we promise to u , i will sent to u