I went to Lithia down in Colorado Springs due to them getting pulled. This was a week ago. I was looking at a Rubicon Wrangler, sales lady did her deal and now here comes the Manager. I tell him I know how the game is played and I know they can do better. He looks right at me and says, "I'm not here to haggle, I'm out of a job in 5 days and I do not care if the vehicle does not sell for MSRP". I just look at him and say, well I know you can do better, he just response with "I guess you did not hear me I'm not here to haggle". So I get up and walk out. I still do not know why he came and sat down if he was done with the process, I actually feel sorry for the sales lady because I'm sure she had no clue he was going to say that and in fact she was not standing there when he did. Hell they also wrote down minus $500 because my car was dirty on the outside for a trade, plus minus $250 for interior although it took me 10 minutes to vacuum the inside when I got home. The outside was dirty due to the rain *shrug* Guess that is why they went under.
Phil Long Ford there by Chapel Hills Mall sucks balls. They are the ones that did not screw the castle nut on or use a pin and the wheel popped off on my wife & I. I posted here with pictures on that. I would never go there again although they fixed the vehicle and gave us 4 new tires as part of the hassle FEE. Ford paid for the towing as the vehicle is a lease.
Then there is Faricy Boys in Springs off of Woodman. I went to them to look at Jeeps after I did Lithia. I was seriously considering a Jeep Wrangler, really wanted the Rubicon but the sales guy kept trying to talk me into a different one to hit my monthly payment goal...but I like to be given all the numbers and let me decide. Anyways I took the wife into the dealership and a sales guy took us on the test track off road deal. My wife then test drove one...said she could drive it when needed. They kept telling me the first day I was there my tax on vehicles is 7.9%, I said no it is lower in Monument, so the guy got some paper and claimed it was 7.9%. So I called my Town Hall the next morning before taking the wife into see the Jeep and the lady emailed me the tax info and told me DO NOT PAY 7.9% that is not what YOU PAY. It is 5.9%, Faricy says I am to pay the 7.9% and if they over paid they will mail the finance company the check (Yeah I find that hard to believe)....I flat out said NO I am not going for that, I showed them the email and told them to call the lady, I guess that was too hard for them to do...and needing that the wife and I needed to be somewhere I told the guy about 10 times, we ended up walking out as they were dragging it out. I have yet to hear back from them, which is surprising as they ran my credit and said I am approved at the best rates. Whatever I do not NEED a Jeep and I never show NEEDING something. Worst case you think they drop the price $500 basically what the difference in tax is and call it a day.
I noticed dealers out here are SLOW. Back in MI yeah your there for a bit, but they have a desk, they have a PC, they can make calls on price to a degree. Out here I hate the whole little table you sit at in the middle of an open space....I just find that it just plain sucks. Plus I never saw someone go back to ask for a better deal from the manager as many times as he did...why do they take 15-25 minutes each time they go ask??? I guess they fail to see, that I will simple LOWER my price the longer I am there, I'm not going higher!!!
My father said it best to me, a sales guy worth anything knows the basic value of a trade-in and knows what the dealership will let that new vehicle go for. I agree, them playing stupid, well makes them look stupid.
Okay enough of my rant...I just can not stand dealerships and their little games. As for good dealers, I know one in Michigan with a good sales guy. I know one with a good service bay manager, dealer I bought my car at, but the sales side was bad.
