Hello Justin,
Thank you for contacting the Cardo Systems Support Center.
Unfortunately we cannot provide direct assistance in this case as we do not provide warranty support for Amazon purchases and we do not authorize any of our resellers to sell products on Amazon. You will need to contact the reseller that the product was purchased from and work directly with them in order to obtain support. If the reseller isn't willing to provide assistance but didn't list that the product warranty is void if purchased on eBay, Amazon, or other similar online sites, you may want to consider contacting Amazon or your credit card company about a fraudulent sale.
To avoid potential problems and to receive our support and warranty coverage, we strongly recommend buying our products only from authorized Cardo dealers. Your favorite brick-and-mortar store, or if authorized, the store's own website is always your best bet. Generic online resellers such as Amazon or online auction sites such as eBay are not among Cardo's authorized dealers, and purchasing our products from such sites will be at your own risk.
Cardo strives to provide quality products and exceptional customer service. We select dealers who share that vision. Buying grey market items from unauthorized dealers on the Internet is counterproductive and also adversely affects unsuspecting online consumers who may be purchasing used, counterfeit or defective products or devices whose warranties are void. Protect your investment by purchasing genuine Cardo and scala rider® products only from authorized dealers.
http://www.cardosystems.com/us/where...ortant-message
Please feel free to contact us if we can assist you with any other questions.
Best Regards,
Geoff Grey
Customer Service
Cardo Systems, Inc.
+1 412.788.4533
+1 800.488.0363
support@cardosystems.com